I haven't seen a topic on this, so here goes:
Has anyone upgraded to 9.5? How did the upgrade go? Any issues?
What about the new version? What's the user experience like? Any major issues/bugs that need to be addressed by Kaseya?
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VSA 9.5 feedback and impressions
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Chat from Agent Menu
Is there a way to script in the chat function through the agent menu on the client's machine? We have the ability to have them create a support ticket, but what if they just need to chat with us right quick. I realize this would need to be controlled depending on the type of client we have so they don't abuse it.
Legacy Forum Name: Chat from Agent Menu,
Legacy Posted By Username: trnetwork
Legacy Forum Name: Chat from Agent Menu,
Legacy Posted By Username: trnetwork
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Kaseya Software Manager Query
Hey kindfolk,
We started using Kaseya Software Manager module and i must say it's pretty neat! I've been working to put together a report for our customers (using BrightGauge) which proved problematic as there isn't a View in ksubscribers that showed everything I needed. So i wrote one. If anyone is looking for a query show customers what they are missing for 3rd party patching, here's a query. I'm also working on Patch History too, that's proving quite tricky.
SELECT newid() as 'id',
t.DisplayName as 'Display Name',
t.Status as 'Status',
t.ApprovalStatus 'Approval Status',
t.ApprovalStatusDate 'Approval Status Date',
t.AgentGuid as 'Agent Guid',
t.failedDate as 'Failed Date',
t.FailedMessage as 'Failed Message',
t.PatchInProgress as 'Patch In Progress',
t.ProductVersionID as 'Product Version ID',
vm.machname as 'Computer',
vm.groupname as 'Company',
pv.name as 'Application Name',
pv.FullVersion as 'Full Version',
pv.Impact as 'Impact',
pv.ReleaseDate as 'Release Date',
pv.DateCreated as 'Date Created',
pv.DateModified as 'Date Modified',
pv.CveCode as 'CVE Code',
pv.Description as 'Description',
pv.Hyperlink as 'Hyperlink',
pv.Identifier as 'Identifier',
pv.VendorId as 'VendorID',
pv.IsWithdrawn as 'Is Withdrawn',
pv.LanguageDomainRef as 'Language',
pv.IsRebootRequired as 'Reboot Required',
pv.IsSuperseded as 'Is Superseded',
pv.IsOsPatch as 'Is Operating System Patch',
v.Name as 'Product Vendor',
p.Name as 'Product Name',
p.RequireUninstallFirst as 'Requires Uninstall First'
FROM [SM].[UnappliedPatch] t
JOIN vMachine vm on vm.agentGuid = t.AgentGuid
JOIN [SM].[ProductVersion] pv on pv.id = t.ProductVersionId
JOIN [SM].[Vendor] v on pv.vendorid = v.Id
JOIN [SM].[Product] p on pv.ProductId = p.Id
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Suggestions for creating "Webroot Installed" and "Webroot Not Installed" Views
I have had a few runs at this already. I know how to create a View, and in this case I am trying:
Webroot Installed
OS Type - All Windows Operating Systems
Applications - Contains - C:\Program Files (x86)\Webroot\wrsa.exe
Webroot Not Installed
OS Type - All Windows Operating Systems
Applications - Missing - C:\Program Files (x86)\Webroot\wrsa.exe
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So that didn't work at all: Kaseya shows 0 computers with Webroot installed even though this is Webroot's executable (and is what I have on my own machine, so there should be at least one install showing, right??)
Has anyone had better success at creating these two filters?
Thanks!
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Needing to filter a procedure associated with Software Management
Just to give back story for what I'm trying to accomplish, I have a notice procedure in a global policy that prompts the users to save and close there work on the workstation as the workstations will be rebooted after patching on day of the week, the same policy contains software management settings that define the workstation to reboot after patching. The issue we're running into with this is that customers that need a (no reboot) policy applied to their ORG still receive the that same procedure and I cannot figure out how to separate it out. Views do not contain anything related to Software Management that could be used for a filter to separate the procedure out in separate policies. Currently the only thing I can think of is to define a matching Patch Management Reboot option in the policy that mimics the software management reboot settings which I could create a view for but I don't know if this would cause any adverse effects. Not sure if there is a better way to accomplish this?
Thanks in advance!
Chris
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Staggered Time Delay for Policy Apply
Hi all, I am trying to set something up as a Policy, and am stuck for ideas.
I want to tag several machines as Targeted User Group (TUG) - probably a Custom Field.
These machines should be patched in the next patching schedule once we've approved the latest patches, so we can see if there are any issues with the newly released patches.
All other machines should skip the first patching schedule, and then run on the next patching schedule after that.
Any ideas?
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KNM: Asset not received from the VSA. Please check if the asset can be located in the discovery module
FYI, there is a KNM (integrated) issue that prevents manually adding an Asset in the Network Monitor tree.
You can not manually add a switch, or printer, or other IP device.
Any one else having this issue or seen this behavior. i have open ticket and Kaseya verified they see the issue as well.
12/15/17: Ticket #222003 - Re: Asset not received from the VSA error trying to add asset in KNM
Support response:
Hi Adam,
Thank you for contacting Kaseya. My name is xxxxxx and I am the engineer who spoke to you on the call.
It seems that this issue you reported is very similar to an issue that our product engineering team is currently working on as a possible bug.
We have an internal ticket with our engineering team, to which I've linked this ticket so that I can receive updates on this.
I shall place this ticket on "Hold" for now and provide you with an update as soon as I receive any new information regarding the fix.
We thank you for your patience, while we work on a fix for this issue.
Regards, xxxxxx
Senior Customer Support Engineer
1/11/17 (Today's Response - Almost a month later)
Hi Adam,
Thanks for reaching out.
I have been checking on the status of this issue with the product engineering team and they are still performing their investigations and working on a fix for this issue. I understand that you would like to get this resolved as early as possible but since this issue is complex and requires more review, I would request that you please allow us more time to work on this so that we can address this. I apologize for the inconvenience and I do not have an ETA at the moment. However, please be rest assured that I will respond back to you as soon as I hear back from my product engineering team.
Thank you for your patience while we work towards a resolution on this.
Regards,
Senior Customer Support Engineer
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Report Parts - Custom Fields Missing?
I have looked at least 3 times today through every data set under Report Parts and I can't seem to find anything that is related to Custom Fields except for the "Audit > Machine Summary" data set.
Are Custom Fields also missing from report parts or am I just not looking hard enough? 
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Workstations Only
Hi there,
I have a policy that runs a couple of install scripts based on a custom field (AdvancedThreatModule) that forms a view. One of the scripts is opendns, however I don't want that to run on Servers, because OpenDNS on a server is a nightmare.
I know I can split the policies and make two views that look at the custom field and filter base don workstation/server however, it would be easier overall if I can just edit the agent procedure to exit if a server, however I can't work out how to do that... any ideas?
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SSL Certificate Expiry
Does anyone have a good script for monitoring the expiry of SSL Certificates? I'm a bit stumped as to where to start -> not sure what tools there are to monitor such things.
Most of our clients don't run in-house CA's, but rather buy a cert from e.g godady, namecheap, etc. which has a 1/2/3 year lifetime, then set-and-forget. One or 2 or 3 years later, they get caught out when the cert expires, because nobody is monitoring these things.
Nagios, solarwinds, Uptrends etc. have specialist monitors for this, but Kaseya ..... ?
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9.5 Patch Released Today - no notes?
Today I got a notification on my VSA that there was a new patch available 9.5.0.5. However, I do not seem to see any notes about what this patch is or does?? Can anyone shed any light?
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Uninstall Vipre via script?
We're new with Kaseya and have a good portion of our clients using Sunbelt Vipre. We're looking to uninstall them and installing the Endpoint protection. Has someone come out with a script or automated way to remove Sunbelt from Kaseya? Thanjs
Legacy Forum Name: Uninstall Vipre via script?,
Legacy Posted By Username: deborala
Legacy Forum Name: Uninstall Vipre via script?,
Legacy Posted By Username: deborala
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Kaseya Community Server Maintenance - February 17th
Please note our Community website will be undergoing maintenance this Saturday, February 17th between 7 AM - 11 AM EST.
If you have a Support request that needs immediate assistance, be sure to create a Kaseya Support ticket via helpdesk.kaseya.com
We will update this post once maintenance is complete.
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Automated system optization help
Hello,
I am hoping someone can help me out with this issue as I have searched everywhere and have not found an answer and my emails to support go unanswered. I have enabled automated system optimization for workstations for almost every customer when I am setting up their company in our system through the system module. I have several customers that are complaining about a daily pop up message they recieve. It is titled "System Messager - Agent" and it says the following:
"Weekly desktop maintenance has been performed on your machine to help improve performance and reliability. If you have questions please contact your IT administrator"
What if anything can I do to stop customers from receiving this popup or how can I disable the message? When initially enabling weekly workstation optimization I have never seen anything that informs me that users will recieve this message. I know it is a small issue but for me it is getting bigger everyday as more customers are contacting me have the message stopped.
I have attached a copy of the pop also. Thanks for any help you can provide me in advance.
Thanks
Chris.
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Confused by Event Log Monitoring
I'm afraid I'm very confused when it comes to event log monitoring.
I understand how to create an event set, but when applying it, am I right that I have to know exectly which event log it would show up in, and tell the event monitor which log? E.G. application, system, etc?
I thought I rememebered reading somewhere that an event log monitor would "capture" and event id no matter which event log it shows up in.
Any clarification on how to properly set up a set and monitor would be greatly appreciated. I find it very confusing.
Gavin
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Objects Disappear when moving to a new folder - Policies & Procedures (so far)
After upgrading to 9.5, I noticed that moving a Policy or Procedure from one folder to another caused that object to "disappear". In fact, even moving an object within a folder to change it's sequence resulted in the object disappearing.
If you export the folder, the missing object is not there. If you go to Import Center, you can find the object and export it. It says it is in the folder where you last saw it, even though it isn't visible there. An interesting discovery was that the "folderId" value for all visible objects defined in the exported XML file were the same, but the missing object had a different value. I modified the odd value to match all the others and was able to import all of the procedures back into VSA. After deleting the original folder, I was also able to move the objects from the Import Center folder to the desired folder - CAREFULLY!
What I found is that if you drag the object and drop it DIRECTLY on the folder icon, it moves properly. If you are a pixel off, or try to drag it into the folder between other objects (even though it shows a Green Check icon), it will disappear.
I have ticket #228639 open for this issue, it's been confirmed and escalated to engineering for a fix. I'm posting this as FYI and a potential workaround to get any missing objects back prior to a fix being available.
Glenn
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Windows Patches not showing
Hoping someone in here may be able to assist. Running into a brick wall with MSoft support.
I am looking at getting the relevant MSoft patches installed for the Meltdown/Spectre vulnerability, but for whatever reason, the specific patches are not showing as available on ANY of our endpoints (Windows7, 10, Server 2008 r2, 2012 r2, 2016).
I've installed the REG key via Kaseya script (https://automationexchange.kaseya.com/products/469#details) and also our version of Webroot supposedly auto adds the REG key anyway.
However, when we run Windows Update, the patch does not show, which in turn obviously means Patch Management does not find it.
I logged a support ticket with Kaseya, who said I need to log through MSoft, but i've had no luck.
Wondering if anyone has had success with installing the January security patches (as mentioned in this Kaseya page) - https://helpdesk.kaseya.com/hc/en-gb/articles/115003793172
Cheers
Marty
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Anyone have an idiot proof method for completely removing Kaseya?
Taking over from a fired IT team that used Kaseya agents on the customer's server and workstations. Just want to be sure that it all gets removed properly. Any advice?
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Failing to create ptchscn2.xml
Anyone experience this?
Here's a log file from the patch scan procedure :
FAILED in processing THEN step 7, Get File, with error File Open Failed, Getting status of C:\kworking\ptchscn2.xml
Script Summary: Failed THEN in step 7
FAILED in THEN step 8, execute script WUA Patch Scan 2(ID = 238)
Script Summary: Failed THEN in step 8
FAILED in THEN step 2, execute script WUA Patch Scan 1(ID = 237)
Script Summary: Failed THEN in step 2
FAILED in THEN step 11, execute script Execute Patch Scan(ID = 954)
Script Summary: Failed THEN in step 11
FAILED in THEN step 1, execute script Patch Scan(ID = 269)
Script Summary: Failed THEN in step 1
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The machine seems to be having issues running a patch scan. Windows Update is fine as i can search and install patches from the machine.
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SQL Read query error
Hi all,
I'm trying to create a procedure that checks a service each day. If it's working, I would like to check to make sure that a ticket hasn't previously been opened in Service Desk and not closed. I have create the following SQLRead query to check for a ticket currently open for that endpoint for the failed service:
SELECT sdIncidentRef FROM dbo.ticRequest INNER JOIN kasadmin.SDIncident ON dbo.ticRequest.sdIncidentRef=kasadmin.SDIncident.ref WHERE dbo.ticRequest.sourceValue1=#vMachine.agentGuid# AND dbo.ticRequest.subj='XXX service has failed' AND kasadmin.SDIncident.incidentClosedFlag IS NULL
If I test this with a machine GUID in SQL Management Studio (plugging in a value for an Agent GUID instead of the variable in blue above), it works fine. However, as part of a procedure, the sqlRead command in the procedure errors on that line:
FAILED in processing THEN step 3, Get Variable, with error Invalid number of fields or tuples (Line 4)
The variable value isn't assigned from the SQL query. It looks like the script objects to the query fir some reason but I'm at a loss to understand why. Can anyone suggest a cause?
Many thanks,
Mark
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